Financial System Integration Events

Utilities > Financial System Integration Events

The Financial Systems Integration Events screen shows outgoing communication from TITAN to the integrated ERP system.

Users can view errors with the Financial System Integrations from Financial System Integrations.

A screenshot of the Advanced Filters for Financial System Integration Events as described on this page.

  1. Search by communication Type.
    Note: Outgoing communication types are dependent upon the integration abilities of the integrated ERP system.

  2. Click Reset to clear search parameters.

  3. Click Advanced to open the advanced filtering menu.

    • Select an outgoing communication Type.

    • Select a processing Status.
      Note: Status refers to the communication stages of transferring data from TITAN to the ERP system and back again. They are defined chronologically as follows:

      Status Description
      Publishing Process has been initiated in TITAN.
      Publishing Error An error was encountered that prohibited information from sending from TITAN to the ERP system.
      Published Data from TITAN was successfully sent to the ERP system.
      Receiving The ERP system is receiving the published information from TITAN.
      Processing The ERP system is processing the data received from TITAN.
      Processing Error An error was encountered during data parsing in TITAN from the ERP system.
      Processed ERP data has been saved in TITAN, but is not yet completed.
      Validation Issue A data discrepancy was found when attempting to send validations from the ERP system back to TITAN.
      Complete The entire process completed successfully.
      Transmission Error Rarely, processes may return a Transmission Error. This means a communication link in the API is broken.  Please contact Support.

    • Use the Response drop-down to filter events by whether a response from the ERP System was recorded or not.

    • Select a Submitted Date if needed.

    • Select a Response Date if needed.

    • Enter a specific Order Number if needed.

    • Check to includeCanceled events if needed.

    • Click Search to apply filters.

  1. Notice the Headers of the FSI Events table. Click a header to sort events by that column.

    • Notice the event Type.
      Note: Invoices Export events will not appear until the batch has been submitted. If an invoice batch fails, it is likely that one or more invoices has bad data. Remove the problem invoices and submit the batch again.

    • The Submitted time-stamp records the date and time that information was submitted to the ERP system from TITAN.

    • The Response time-stamp records the date and time the event received a response from the ERP system.

    • Notice the current event Status.

    • Events that have been canceled due to a system timeout will have a check mark in the Canceled column.

    • Events with a recorded response from the ERP system will have a check mark in the Response column.

  2. Click the Pencil to open the Financial System Integration event details for that event.

  3. Hover over the The information icon depicted as the letter i within a circle. symbol to view any errors. Open the event details screen for more information.

  4. Use the < > navigation arrows to scroll through additional pages as needed.

 

Financial System Integration Event Details

  1. Notice the Event Details snapshot including the event Type, Status, Submit and Response Dates, Request Identifier, and Canceled status.

  2. Notice the dialogue box that appears if the event encountered an error or validation issue.

  3. Notice the Submit Data snapshot with details regarding the information that was sent from TITAN to the ERP system.

  4. Notice the Response Data snapshot with details regarding the information that was processed by the ERP system and sent back to TITAN.
    Note: In the screenshot example, the validation error was encountered during the response phase of communication and therefore has a "failure" status.

  5. Notice the available actions for this event.
    • Click Cancel to stop a job that is stuck in processing due to configuration errors.
    • Click Retry to re-send events with good data that were not received by the ERP system due to connectivity issues.
      Note: This action will initiate a new FSI event with its own event details.  Once completed, the two events will be linked on the event details screen for both events.
    • Click View Original Item to view related FSI events.

  6. Click Close to return to the Financial System Integration Events screen.